FAQ

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Q: How do you control the quality of steel products before shipment?
A:

Raw materials are inspected by spectrometer for material composition upon warehousing. During production, thickness, coating, and flatness are inspected in stages. A second full inspection is completed before container loading, and a material report is issued for each batch. Customers can also arrange third-party inspection agencies to inspect goods at the factory.

Q: How will quality problems be handled if customers find issues after receiving the goods?
A:

Please provide clear photos, videos, and the corresponding material certificate. If the issue is verified to be caused by our production or shipment, we will provide free replenishment, replacement, or negotiate payment deduction. If the damage is caused during ocean transportation, we will assist the customer in filing a claim with the freight forwarder.

Q: Can you help overseas customers purchase multiple types of steel materials in one stop and consolidate them into one container for export?
A:

Yes. We support sourcing agency services and can purchase carbon steel, galvanized steel, stainless steel, and other steel categories in one stop, consolidate them into one container, and handle unified customs declaration and export. This greatly reduces the overall cost of multiple purchases and repeated logistics for customers.

Q: Which countries and regions are your products mainly exported to?
A:

Our products have long been exported to dozens of countries and regions in Southeast Asia, the Middle East, Central Asia, Africa, Europe, and Latin America, serving overseas engineering contractors, new energy factories, building-material traders, and machinery-processing enterprises.

Q: Are you a manufacturing factory or a trading company?
A:

We are a physical manufacturing factory integrating production, processing, warehousing, and export. We have our own automated production lines and tens of thousands of tons of warehouse capacity, and connect directly with overseas customers without middleman markups. With professional deep-processing workshops, we deliver integrated stock and customized processing solutions.

Q: How can I quickly contact the sales team for quotation consultation?
A:

You can contact us through the website online message form, WhatsApp, or company email. We will reply within 12 hours during working hours. For urgent inquiries or order issues, you may directly call the contact number displayed on the website.

Q: Do you have factory inventory, and what is the minimum order quantity?
A:

Our factory has self-built standardized warehouse zones with tens of thousands of tons of capacity, and keeps sufficient regular stock of carbon steel, galvanized steel, and stainless steel. The minimum order quantity for standard specifications is 1 ton. Sample orders of dozens of kilograms can be accepted. There is no purchase ceiling for large engineering projects, and mixed-container shipment of multiple steel materials is supported.

Q: How long is the delivery time for stock products and customized products?
A:

Standard stock products can be processed, packed, and loaded within 3–7 days. Simple cutting and bending orders take 7–10 days. Mold opening and customized orders for special steel materials take 15–30 days. The exact delivery time is subject to the customer’s confirmed specification sheet.

Q: Can you provide samples, and how are sample costs calculated?
A:

Yes. We can provide samples of the corresponding material. The sample fee and international courier cost are borne by the buyer. When a subsequent bulk order is placed, the sample fee can be fully deducted from the payment. Customers only need to provide the material, thickness, and processing drawings. We will cut and prepare the matched samples and send them together with the MTC material certificate.

Q: What steel deep-processing services can your factory provide?
A:

We have a complete set of in-house deep-processing production lines, supporting sheet leveling and shearing, coil slitting, fixed-length pipe cutting, profile bending, stainless steel surface polishing, anti-rust film coating for steel materials, pipe punching, and other processing services. A dimensional inspection report is issued after all processes are completed.

Q: What information is needed for an accurate quotation?
A:

Please provide the material grade, thickness/width/length, purchase weight/quantity, whether deep processing is required, destination port, and payment terms. If processing drawings are available, please send them together. We will issue a formal stamped quotation within 12 hours.

Q: Are steel prices stable, and will there be large price fluctuations?
A:

Metal raw-material prices fluctuate with the international steel market. Each quotation is valid for 7 days. For long-term annual framework purchase orders, staged price locking can be negotiated to avoid cost increases caused by raw-material price rises.

Q: Does your company have complete import and export qualifications?
A:

Yes. We hold a full set of official qualifications, including goods import and export, technology import and export, and import/export agency licenses. We can export independently and also provide one-stop China sourcing, container consolidation, and export agency services for overseas customers.

Q: What export documents can be provided with shipment?
A:

Each shipment is accompanied by an MTC material test certificate, commercial invoice, packing list, ocean bill of lading, and certificate of origin. Commodity inspection reports can also be provided as needed, fully meeting customs-clearance and overseas engineering acceptance requirements in different countries.

Q: What packaging is used for ocean shipping to prevent rust, bumps, and damage?
A:

Coils are wrapped with double-layer waterproof and anti-rust film. Sheets are reinforced and packed with solid wooden frames. Stainless steel products are vacuum-sealed with anti-rust protection. Inside the container, goods are separated with wooden blocks and fastened with steel straps throughout the process to prevent moisture, scratches, deformation, and loss during ocean shipping.

Q: Which international trade terms do you support?
A:

EXW, FOB, CFR, and CIF are all supported. We can arrange domestic trucking, ocean booking, and full-process logistics tracking services on a one-stop basis.

Q: What payment methods does the factory support?
A:

Regular orders are settled by T/T wire transfer. For large long-term annual framework orders, L/C letters of credit can be negotiated. Cash on delivery is currently not supported.

Q: What types of metal and steel products do you mainly manufacture and supply?
A:

We are a physical manufacturer specializing in carbon steel, hot-dip galvanized steel, PPGI color-coated steel, 201/304/316 stainless steel sheets, coils, pipes, various engineering profiles, and supporting steel-structure components. Our products are suitable for infrastructure, photovoltaic projects, machinery manufacturing, chemical engineering, new energy, and other industries.

Q: Can you customize material grades, thicknesses, lengths, and widths?
A:

Yes. All product categories can be customized. Carbon steel, galvanized steel, and stainless steel can be adjusted in thickness, width, and fixed length according to GB, ASTM, and EN standards. Various profiles can be cut and bent according to customer drawings. Special steel materials can also be scheduled for customized production through coordinated production lines.

Q: What is the difference between galvanized steel and color-coated steel, and how should I choose for my project?
A:

Hot-dip galvanized steel has a pure zinc anti-rust surface layer. It is cost-effective and impact-resistant, and is widely used for supports, guardrails, and load-bearing structures of factory buildings. It can also be painted again. PPGI color-coated steel uses galvanized sheet as the base material and provides both anti-rust and decorative performance, with rich color options. It is mainly used for factory roofs and walls and energy-storage equipment shells. For rainy coastal projects, choose a thicker galvanized layer. For outdoor projects with aesthetic requirements, color-coated sheets are recommended. For high-temperature desert environments, fluorocarbon weather-resistant color-coated steel can be customized.